FREQUENTLY ASKED QUESTIONS

The animals we source are raised on Certified Organic farms, independently audited by one of New Zealand’s main organic certifiers — so they’re fully organic up to the farm gate.

However, because the abattoir and our butchery aren’t currently certified, the meat loses official organic status during processing. That’s why we label our products as “Grown only on Certified Organic Farms.”

That said, all added ingredients in our products — like those in our sausages, meatballs, or broths — are certified organic and sourced from trusted suppliers like Ceres Organics. Our beef is also 100% grass-fed and grass-finished, with no grain feeding at any stage.

We’re actively working with our supply chain — particularly the abattoirs — to achieve full certification and hope to have updates in the near future.

Yes — our cattle and sheep roam freely on certified organic pastures and are 100% grass-fed and grass-finished. They receive no grain supplements at any stage, so you can be sure that all our beef and lamb come from truly free-range, pasture-raised animals.

No, our animals are not routinely vaccinated. It’s very uncommon on the certified organic farms we work with, and there’s no regular vaccination schedule in place.

Rest assured, our animals are not given anything artificial or non-natural, and we do not use mRNA vaccines. They’re simply organic cattle and sheep raised on organic grass for around 24 months.

Yes – we do! Please connect with us via Upstock.

Just head to the product page and pop your email in under the ‘Notify Me When Available’ button. We’ll email you as soon as it’s back in stock.

No sorry, this is not currently available.

We only offer the range currently listed on our website and aren’t able to accommodate special requests or customise orders.

Some products available in-store or through our outlets may be unavailable online due to limited supply, and others may not be suitable for courier delivery. Certain items are also seasonal, so they’re only available at specific times of the year.

Sorry, we’re unable to add items or make changes once an order has been placed.

If you’d like your order delayed by a day or so, just leave us a note in the shipping instructions at checkout and we’ll do our best to accommodate.

If you’re ordering for a date that’s several weeks away, we kindly ask that you wait and place your order closer to the time. This helps us keep stock levels accurate and avoids reserving items unnecessarily.

Sorry, we don’t currently deliver to rural addresses, as determined by our courier, NZ Couriers. You can check whether your address is classified as rural using this tool: Address Check.

As an alternative, many of our rural customers choose to have their orders sent to a nearby NZ Couriers depot, agent, or collection point. We can deliver to these locations overnight, and you’ll receive full tracking from dispatch to delivery.

To avoid delays, please check your nearest collection point here: Nearest Location, and enter those details carefully at checkout. We’re unable to take responsibility for incorrectly entered addresses.

We dispatch orders from Hawke’s Bay, Monday to Thursday. For same-day dispatch, we need to receive your order and payment by 9am. Delivery is within 24 - 48 hours.

Occasionally, there may be a short delay if we’re still producing certain items in your order - such as sausages or bone broth - or waiting on a delivery to complete your box.

If you’re not home, the courier will leave your meat in a sensible spot. Feel free to add any special delivery instructions at checkout to help them out. Once delivered, it’s your responsibility to chill or freeze the meat as soon as possible.

We pack all orders in insulated boxes with ice packs to keep your meat fresh and chilled in transit. The insulation and ice packs are reusable, and the cardboard box can be recycled or reused.

For Hawke's Bay deliveries we have a separate chilled local delivery service.

Yes — once your order has been dispatched, you’ll receive an email with your courier details so you can track your parcel. If you don’t see the email, be sure to check your spam or junk folder in case it’s ended up there.

If your parcel is lost or arrives unreasonably late, we’ll offer a replacement or a full refund.

As we’re dealing with perishable goods, we’re unable to accept returns. However, if your parcel arrives damaged, or if you have any concerns about the quality or packaging of your order, please get in touch — we’ll be happy to resolve it.

If possible, checking the temperature on arrival and sending us clear photos is really helpful — it allows us to assess the situation quickly and follow up with the courier if needed.