Shipping & Delivery info
Thank you for your interest in ordering an Organic Meat Parcel.
We dispatch orders Monday to Thursday. For same-day dispatch we need to have your order (including payment) before 9.00AM
We use NZ Couriers for delivery, this is NOT a chilled service, to keep your meat safe and cold we use special insulated boxes and ice packs. The ice packs and insulation are re-usable, the boxes are cardboard and can be recycled or re-used.
For rural deliveries or areas that cannot be reached over-night, we use a wool insulator and extra ice. Meat stays well chilled for 48 hours in these boxes.
Once your order is collected from us, you will receive an email with a link to your tracking info. Please note, that this is only the case where an email address has been provided at the checkout. Not applicable to Hawke's Bay deliveries, for these we have a chilled local delivery service.
The courier will deliver your meat even if you're not home and leave it in a sensible place. Please supply any special instructions to make it easier for the delivery team. Once delivered it is the responsibility of the purchaser to chill or freeze your meat as soon as possible.
If parcels are lost or delivered unreasonably late, we will offer either a replacement order or a full refund.