Shipping & Delivery Info
NOTE: RURAL DELIVERIES ARE CURRENTLY UNAVAILABLE
Due to the volume of freight in the rural network we are having trouble delivering orders in reasonable timeframes. Unfortunately, this has resulted in some orders being wasted due to spoilage. We have therefore had to temporarily suspend our Rural Home Delivery Service.
However, we can deliver to a drop point near you.
- To check if your address is 'rural' please click here
- To check the location of your nearest drop point please click here
We can deliver next day to the drop point, and there is tracking on the parcel from collection until delivery.
We're sorry to have to change the service for many of our existing customers. We will re-introduce rural home deliveries as soon as possible.
We currently deliver nationwide within NZ to non-rural addresses. We also have our own retail store in the Hawkes Bay, and many retail stockists nationwide.
- All orders over $150 value: FREE
- North Island (less than $150 order value): $9.50
- South Island (less than $150 order value): $14.50
- Hawke's Bay (less than $150 order value): $5.50
To maintain our competitive shipping rates there is a minimum order value of $50.
Order Processing Times
We ship from the Hawkes Bay and dispatch orders Monday to Thursday. For same-day dispatch we need to have your order (including payment) before 9am. Delivery is within 24 - 48 hours.
When your order is shipped, you’ll receive an email containing the courier details of your parcel so you can track its delivery. If your parcel is lost or delivered unreasonably late, we will offer either a replacement order or a full refund.
To keep your meat fresh and chilled we use special insulated boxes and ice packs. The ice packs and insulation are re-usable, the boxes are cardboard and can be recycled or re-used. For Hawke's Bay deliveries we have a separate chilled local delivery service.
Delivery when you’re not at home
The courier will deliver your meat if you're not home and leave it in a sensible place. Please supply any special instructions to make it easier for the delivery team. Once delivered it is the responsibility of the purchaser to chill or freeze your meat as soon as possible.