When will My Parcel be delivered?

If your order is placed before 9am Monday to Thursday, we will deliver the following day. Orders placed after 9am Thursday will be delivered on Tuesday. In the case of Public Holidays please allow an extra day.

How much does freight cost?

Freight is free on any delivery to a standard business or residential address in Hawke’s Bay. Freight for orders over $150 is free for addresses in the North Island. For orders $50 – $149 freight to addresses in the North Island outside of Hawke’s Bay has a flat rate of $15.

Do you offer rural delivery?

Sorry, we cannot deliver a Parcel to a rural address. Contact Us, we may be able deliver your Parcel to a convenient depot of your choice.

How does the payment system work?

When ready to place your order you will be guided to our secure payment partner Stripe. We accept both VISA and Mastercard. After payment, you can expect a confirmation email detailing your purchase.

Can I track My Parcel?

Once your Parcel has been dispatched you will receive an email containing your tracking details. You will receive your order the day following this email.

What happens if I’m not home for delivery?

The courier will leave your Parcel in a convenient place at your address. If you have any special instructions, please provide these with your delivery information. Please provide a gate code if the courier will need one to gain access to your front door.

How long will my meat last in the fridge?

All products will be delivered vacuum packed and chilled with a best before date of at least 8 days. If frozen on or before the date indicated, we recommend consuming within 12 months.